Delete your data

If you connected your WhatsApp Business number through Meta Embedded Signup and use only the Cloud API: email saurabh@getasidekick.ai from your business contact address and ask us to disconnect and delete your data. You can also remove Autopilot Messaging from your Meta business portfolio yourself, in the business settings where Meta lists the apps connected to your WhatsApp Business Account.

If you also use the WhatsApp Business app on your phone: in the WhatsApp Business app, go to Settings → Account → Business Platform → Disconnect Account. Then email saurabh@getasidekick.ai so that we can confirm the deletion.

When Meta tells us that your number was disconnected, we start the deletion even if you have not emailed us.

What happens next: we stop processing your messages at once and delete your business access token immediately. Within 30 days we delete our copies of your conversations, imported chat history, contacts, templates and logs. If you want an export of your conversations, ask before you disconnect.

What you keep: your WhatsApp Business Account, your phone number and your chats in the WhatsApp Business app stay yours. If your Chatwoot inbox runs on your own server, the data on that server is yours to keep or delete; if we host your inbox, we delete it as described above.

The business you messaged controls your conversation data, so ask that business first. It can tell us to delete your data, and we help it do so.

You can also email saurabh@getasidekick.ai with the name of the business and your WhatsApp number. We verify the request (for example, by confirming that it comes from that number or through the business), coordinate with the business, and reply within 7 days. Deletion is completed within 30 days of a verified request.

If you signed in with Facebook to connect a business and then remove Autopilot Messaging in your Facebook settings (Settings & privacy → Settings → Apps and Websites), Meta sends us a data deletion request automatically. Meta shows you a confirmation code for that request.

We do not store your Facebook profile. We hold only the Meta-issued identifiers that were needed to complete the business connection, and we delete them when we receive the request.

To check the status of a deletion request, email saurabh@getasidekick.ai with your confirmation code, or with your business name and WhatsApp number. We reply within 7 days with the status: received, in progress, or completed.

Autopilot Messaging is provided by Autopilot Ventures, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA. For data deletion requests and questions, contact saurabh@getasidekick.ai. We reply within 7 days and complete deletion within 30 days of a verified request. Our Privacy Policy is at https://getasidekick.ai/privacy.