Terms of Service

These Terms of Service, together with any order form, checkout page, subscription plan, product page, privacy notice, acceptable use rule, support policy, supplemental agreement, or other written terms that link to or reference these Terms, form a legally binding agreement between you and Autopilot Ventures, LLC, a Delaware limited liability company operating Sidekick.

By accessing or using Sidekick, creating an account, starting a trial, subscribing to a paid plan, inviting a team member, connecting an integration, sending a message to a Sidekick, using a generated file, relying on an output, or otherwise receiving the benefit of the Services, you accept and agree to be bound by these Terms. If you use the Services on behalf of a company, organization, client, team, or other legal entity, you represent that you have authority to bind that entity and that references to “you” include that entity and its users.

If you do not agree to these Terms, do not create an account, do not start a trial, do not connect any third-party account, do not submit any data, and do not use the Services.

Sidekick is an AI agent tool designed to help founders and teams delegate business tasks such as admin work, research, drafting, content support, follow-ups, website edits, internal documents, reports, workflows, and other business operations. The Services may use artificial intelligence models, automation tools, browsers, code execution, connected apps, third-party APIs, schedules, memory, files, and other technical systems to receive instructions and produce drafts, links, files, messages, recommendations, automations, or other outputs.

Sidekick is not a law firm, accounting firm, financial advisor, medical provider, compliance consultant, insurance broker, human employee, fiduciary, licensed professional, emergency service, guaranteed decision-maker, or fully autonomous replacement for your own review and judgment. The Services do not provide legal, tax, accounting, medical, financial, employment, investment, professional, safety-critical, compliance, or regulated advice. Any output that appears to touch those topics is provided only as general information and must be reviewed by a qualified professional before use.

You understand that AI systems can misunderstand instructions, omit relevant facts, produce incomplete work, generate inaccurate information, take unintended actions if authorized, fail to complete tasks, or produce outputs that require human review. You remain responsible for deciding whether, how, where, and when to use any output.

You must be at least 18 years old and legally able to enter into contracts to use the Services. You must provide accurate account, billing, contact, and business information and keep that information current.

You are responsible for all activity that occurs under your account, your team workspace, your invited users, your connected apps, your API keys, your communication channels, and any systems you authorize Sidekick to access. You must protect your login credentials, device codes, tokens, session links, integration permissions, and administrative access.

We may refuse, suspend, limit, or terminate access if we reasonably believe that information is inaccurate, an account is being used without authorization, a user is violating these Terms, use of the Services creates risk, payment fails, support or safety processes are abused, or continued service would expose us, you, other users, third-party providers, or the public to potential harm.

Sidekick is a paid subscription. Your plan begins and your payment method is charged when you complete checkout; there is no free trial. You authorize us and our payment processor to charge the applicable plan price, taxes, overages, usage fees, add-ons, upgrades, renewals, and other amounts disclosed during checkout or in your account. Plans renew automatically for the cadence you selected (monthly, quarterly, or annual) until cancelled.

7-day money-back guarantee: if you are not satisfied, email us within 7 calendar days of your first payment and we will refund that payment in full. The guarantee applies once per customer and to the first payment only — it does not cover renewals, later billing periods, or amounts already incurred for third-party AI usage beyond the included credit. Requesting a refund ends your subscription and access.

You can cancel at any time. Cancellation stops future renewal charges but does not automatically refund amounts already paid, already incurred, or already processed. Except under the 7-day money-back guarantee described above, or where required by applicable law or expressly stated in a written agreement signed by us, all payments are final, non-cancelable, and non-refundable. This no-refund policy applies to monthly plans, annual plans, usage fees, setup fees, implementation fees, support fees, add-ons, upgrades, extra users, extra workspaces, AI usage, credits, integrations, storage, custom work, partial billing periods, unused time, unused credits, dissatisfaction with outputs, failure to use the Services, account suspension, cancellation after renewal, mistaken signups, and any other reason not expressly required by law.

If you cancel, you may continue to have access until the end of the current paid billing period unless your account is suspended or terminated for cause, legal risk, non-payment, security reasons, abuse, or operational necessity. We may change prices, plan limits, features, credits, included usage, or billing terms at renewal or with notice where required. Taxes, bank fees, foreign exchange fees, and payment processor fees are your responsibility and are not included unless expressly stated.

AI usage credits, budgets, message limits, model allowances, storage limits, execution limits, or similar plan allowances are not money, are not stored value, have no cash value, are not refundable, are not transferable, and may expire, reset, be throttled, or be adjusted according to plan rules, technical constraints, fair use, abuse prevention, provider pricing, or operational limits.

You are solely responsible for the instructions, prompts, files, links, credentials, data, permissions, business rules, approval settings, connected accounts, access levels, and context you provide to the Services. You are solely responsible for reviewing, testing, editing, approving, rejecting, monitoring, verifying, and deciding whether to use any draft, recommendation, code, file, page, message, workflow, automation, analysis, or other output.

You agree not to rely on the Services as the only source of truth for business-critical, safety-critical, legal, financial, medical, tax, compliance, hiring, firing, lending, insurance, housing, education, criminal justice, regulated, high-risk, or irreversible decisions. You must independently verify facts, citations, calculations, dates, legal requirements, numbers, code, links, data, messages, deliverables, and assumptions before use.

If you authorize a Sidekick to access third-party systems, draft messages, send messages, edit websites, manipulate files, create content, run code, update records, schedule tasks, retrieve data, or otherwise act in or around your business systems, you remain responsible for those actions and their consequences. We are not responsible for losses caused by your instructions, your approvals, your failure to review, your connected accounts, your data, your settings, your team members, your customers, your vendors, or third-party services.

Outputs may be inaccurate, incomplete, outdated, offensive, unsuitable, infringing, biased, unsafe, unoriginal, similar to outputs generated for others, or inconsistent with your expectations. AI systems may fabricate facts, sources, links, laws, numbers, quotes, product details, people, events, technical steps, or business recommendations. Outputs may look confident even when wrong.

We do not guarantee that any output will be accurate, lawful, non-infringing, reliable, complete, unique, confidential, secure, uninterrupted, profitable, available, fit for your purpose, compliant with your industry, accepted by any platform, accepted by any customer, or safe to use without review. We do not guarantee that the Services will detect errors, prevent bad decisions, prevent losses, or produce any particular business result.

You are responsible for maintaining human oversight. You agree that you will not claim, allege, or rely on any theory that a Sidekick was acting as our employee, your employee, your fiduciary, your professional advisor, your autonomous agent without your responsibility, or a substitute for your own review and approval.

The Services may allow you to connect third-party accounts, tools, APIs, data sources, messaging channels, calendars, email accounts, document stores, repositories, CRMs, payment processors, websites, browsers, AI model providers, hosting providers, and other services. Those third-party services are not controlled by us and may have their own terms, policies, fees, limits, outages, security practices, data handling rules, and restrictions.

You authorize us to access, transmit, process, store, retrieve, modify, or otherwise use information from connected services as necessary to provide, secure, troubleshoot, support, improve, or operate the Services according to your settings and instructions. You represent that you have all necessary rights, permissions, notices, consents, and authority to connect those accounts and submit that data.

We are not responsible for third-party services, third-party outages, provider pricing changes, rate limits, rejected API calls, permission changes, unavailable integrations, revoked tokens, platform enforcement, data loss on third-party systems, unauthorized access caused by your credentials or settings, or any damage caused by actions taken through accounts you authorize.

You may use the Services only for lawful business purposes and in compliance with these Terms, applicable law, third-party terms, platform rules, intellectual property rights, privacy rights, security rules, export controls, sanctions rules, consumer protection rules, employment rules, advertising rules, and all obligations that apply to your business.

You may not use the Services to do or assist with anything illegal, harmful, deceptive, abusive, invasive, exploitative, infringing, fraudulent, defamatory, harassing, discriminatory, sexually exploitative, violent, threatening, malware-related, spam-related, credential-theft-related, surveillance-related, privacy-invasive, or designed to bypass safety controls. You may not use the Services to generate or execute malicious code, scrape in violation of terms or law, impersonate others, manipulate markets, create fake engagement, mislead customers, evade platform policies, violate sanctions, or make regulated decisions without proper human and professional oversight.

You may not reverse engineer, scrape, copy, resell, rent, sublicense, overload, attack, benchmark for competitive purposes, interfere with, probe, scan, bypass, disable, or attempt to gain unauthorized access to the Services, our systems, other users, or third-party systems. We may monitor for abuse, impose limits, throttle usage, remove content, disable integrations, suspend workspaces, or terminate accounts where we believe there is risk or violation.

You retain ownership of the content, files, prompts, business information, messages, data, and materials you submit to the Services, subject to the rights and permissions you grant in these Terms. You grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, process, transmit, display, format, modify, create technical derivatives of, and otherwise use your content as necessary to provide, operate, secure, support, troubleshoot, maintain, improve, and develop the Services.

You represent and warrant that you have all rights, permissions, notices, consents, and lawful bases required to submit your content and authorize processing through the Services. You are responsible for personal information, confidential information, customer information, employee information, regulated data, proprietary materials, and third-party content you submit.

You should not submit sensitive personal data, protected health information, financial account data, government identifiers, payment card data, children’s data, biometric data, highly confidential trade secrets, regulated data, or other sensitive information unless your plan, written agreement, settings, and applicable law expressly permit that use and you have implemented appropriate safeguards.

We and our licensors own all rights, title, and interest in and to Sidekick, the Services, software, systems, models, prompts, workflows, templates, interfaces, designs, source code, object code, documentation, trademarks, logos, business methods, infrastructure, know-how, and other materials we provide. Except for the limited right to use the Services during an active account and subject to these Terms, no rights are granted to you.

Subject to your compliance with these Terms and payment obligations, we assign to you our rights, if any, in the final outputs generated specifically for you through your paid use of the Services, excluding our underlying technology, pre-existing materials, templates, tooling, prompts, workflows, general knowledge, and third-party materials. Because AI outputs may not be unique and similar outputs may be generated for other users, we do not promise exclusivity, originality, registrability, non-infringement, or ownership enforceability of any output.

You are responsible for determining whether you can legally use, publish, commercialize, protect, register, or rely on any output. You are responsible for clearance, review, licenses, consents, attributions, platform compliance, and professional review where needed.

We use reasonable administrative, technical, and organizational measures intended to protect the Services, but no online service, AI system, hosting environment, integration, email system, messaging channel, browser session, or data transmission can be guaranteed secure, private, confidential, uninterrupted, or error-free.

You are responsible for configuring permissions, limiting access, removing users who should no longer have access, disconnecting integrations that are no longer needed, reviewing what data you submit, maintaining backups, and complying with your own privacy and security obligations. You acknowledge that third-party providers may process your data according to their own terms and policies.

You acknowledge that Sidekick may capture ambient inbound-message signals from the dashboard and connected channels for memory, subject to configured disable and exclusion controls. Some signal extraction may be processed by model providers such as OpenRouter, and retained copies may include VPS-local queues, processed or failed artifacts, GBrain/Honcho memory, app database records, logs, analytics, backups, and provider-side records as described in the Privacy Policy.

Do not use the Services as your only repository for important information. Maintain independent backups of critical business records, files, customer information, credentials, deliverables, code, and communications.

The Services may be modified, updated, interrupted, suspended, degraded, rate limited, discontinued, or unavailable at any time. We do not guarantee uptime, response times, delivery times, model availability, integration availability, task completion, continued access to any feature, or compatibility with any third-party service.

Certain features may be experimental, beta, preview, early access, or otherwise not fully tested. You use those features at your own risk. We may change or remove features, models, integrations, limits, pricing, plan names, included usage, workflows, or support channels as the product evolves.

Support is provided at our discretion and does not create any warranty, guarantee, service-level agreement, professional duty, or obligation to fix a particular issue unless expressly stated in a separate written agreement signed by us.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, SIDEKICKS, OUTPUTS, SOFTWARE, INTEGRATIONS, THIRD-PARTY SERVICES, SUPPORT, DOCUMENTATION, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS,” “AS AVAILABLE,” “WITH ALL FAULTS,” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AVAILABILITY, SECURITY, RELIABILITY, TIMELINESS, COMPLETENESS, QUALITY, PERFORMANCE, COURSE OF DEALING, AND COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, GENERATE DESIRED RESULTS, BE UNINTERRUPTED, BE ERROR-FREE, BE SECURE, PRESERVE DATA, COMPLETE TASKS, AVOID BAD OUTPUTS, AVOID UNINTENDED ACTIONS, AVOID BUSINESS LOSSES, OR OPERATE WITHOUT HUMAN OVERSIGHT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR OWNERS, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, LICENSORS, SUPPLIERS, SERVICE PROVIDERS, PAYMENT PROCESSORS, HOSTING PROVIDERS, MODEL PROVIDERS, OR REPRESENTATIVES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST BUSINESS, LOST GOODWILL, LOST DATA, LOST CONTENT, BUSINESS INTERRUPTION, REPLACEMENT COSTS, REPUTATIONAL HARM, CUSTOMER CLAIMS, THIRD-PARTY CLAIMS, PLATFORM PENALTIES, SECURITY INCIDENTS, UNAUTHORIZED ACCESS, FAILED TASKS, BAD OUTPUTS, MISTAKES, OMISSIONS, OR DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS OR THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY TO ALL THEORIES OF LIABILITY, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, MISREPRESENTATION, RESTITUTION, EQUITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to defend, indemnify, and hold harmless us, our owners, members, managers, officers, directors, employees, contractors, affiliates, agents, licensors, suppliers, service providers, payment processors, hosting providers, model providers, and representatives from and against any claims, demands, actions, investigations, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your content, your instructions, your outputs, your use of the Services, your connected accounts, your team members, your customers, your business, your breach of these Terms, your violation of law, your violation of third-party rights, your misuse of AI outputs, or any dispute between you and any third party.

We may assume exclusive defense and control of any matter subject to indemnification at your expense. You agree to cooperate with our defense and not settle any matter in a way that imposes obligations on us or admits fault by us without our prior written consent.

We may suspend, restrict, disable, or terminate your account, workspace, Sidekick, integrations, access, features, tasks, or subscriptions at any time if payment fails, you violate these Terms, you create legal or operational risk, we suspect abuse or unauthorized access, third-party providers require it, continued service becomes impractical, or we otherwise reasonably determine that suspension or termination is appropriate.

You may stop using the Services at any time and may cancel future renewals through available account or billing controls. Termination does not relieve you of amounts already due and does not entitle you to a refund except where required by law.

Account deletion, Sidekick destruction, and admin full-delete workflows have different scopes. Submitting a request starts teardown; successful completion removes the customer VPS and associated infrastructure resources, including the per-customer OpenRouter key, while account deletion or full-delete may also remove or mark related control-plane rows. Request acceptance or a control-plane status is not confirmation that every provider deletion has completed. Backup retention, payment records, analytics events, provider logs, and provider erasure obligations may follow separate legal or technical timelines.

After cancellation or termination, we may retain or delete data according to our policies, legal obligations, backups, technical constraints, security needs, and legitimate business purposes. You are responsible for exporting or saving anything you need before access ends.

You agree to comply with all laws and regulations applicable to your use of the Services, including privacy, data protection, consumer protection, advertising, intellectual property, employment, anti-spam, export control, sanctions, and industry-specific rules. You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive sanctions, or if you are on a restricted party list.

You are responsible for determining whether your intended use is allowed in your jurisdiction, industry, platform, contract, or professional context. If your business is regulated, you are responsible for implementing all required controls, approvals, notices, licenses, audits, documentation, and human review.

These Terms are governed by the laws of the State of Delaware and applicable federal law, without regard to conflict of law rules. Subject to any exceptions required by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration rather than in court.

You and we waive any right to a jury trial and waive any right to participate in a class action, class arbitration, collective action, private attorney general action, or representative proceeding. Claims must be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.

If a court or arbitrator determines that the arbitration or class waiver provisions cannot be enforced for a particular claim or request for relief, then only that claim or request may proceed in court, and only in the state or federal courts located in Delaware, while all other claims must be arbitrated to the maximum extent permitted by law. You agree to personal jurisdiction and venue in Delaware for any non-arbitrable dispute.

Agreement. This section applies to Autopilot Messaging, a service of Autopilot Ventures, LLC for businesses ("you" in this section is the client business). You accept these Terms when you connect your WhatsApp Business Account to Autopilot Messaging through Meta Embedded Signup or sign an order form with us. The rest of these Terms also applies to Autopilot Messaging. Where this section conflicts with another section, this section controls for Autopilot Messaging.

The service. Autopilot Messaging connects your WhatsApp Business Account to our platform so that we can receive and send WhatsApp messages for you through the WhatsApp Business Platform (Cloud API), show your conversations in a shared Chatwoot inbox, run an AI assistant that drafts or sends replies, and send the message templates you approve.

Your account and your Meta billing. You keep ownership of your WhatsApp Business Account, your phone number, your data, and your relationship with Meta. Autopilot Ventures, LLC is a Meta Tech Provider, not a reseller: you add your own payment method to your WhatsApp Business Account, and Meta bills you directly for WhatsApp messaging. Our fees are separate.

Your responsibilities. You must comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, and Meta's terms; get your customers' opt-in before you send them template messages; not send prohibited content; keep a valid payment method on your WhatsApp Business Account; and, if you also use the WhatsApp Business app, open the app on your primary phone regularly. Meta disconnects the number after about 14 days without activity on the primary phone.

Using the WhatsApp Business app at the same time (coexistence). If you keep using the WhatsApp Business app on your phone, you accept these changes, which Meta makes: group chats do not sync; broadcast lists become read-only; disappearing messages, view-once messages and live location are turned off; calls stay in the app; and the import of past chat history happens once, at setup.

The AI assistant. The assistant answers from the content you approve. It does not give medical, legal or financial advice, and it hands conversations over to your staff when it cannot or should not answer. You are responsible for checking the content it uses and for your own professional obligations: for example, clinical decisions by licensed nurses or doctors stay with those people.

Acceptable use and suspension. We may suspend Autopilot Messaging for your account if you break these Terms or Meta's policies, if your use creates risk for your customers, Meta, or us, or if Meta restricts or disables your WhatsApp Business Account or our access to it.

Fees. Fees for Autopilot Messaging are set in your order form, in Thai baht or US dollars. Section 4 (subscriptions, the 7-day money-back guarantee, and cancellation) applies to Sidekick plans, not to Autopilot Messaging.

Data protection. Our Privacy Policy at https://getasidekick.ai/privacy (section 14) describes how we handle data for Autopilot Messaging and forms part of these Terms. A data processing agreement is available on request from saurabh@getasidekick.ai.

Availability. We provide Autopilot Messaging on a best-effort basis, with no service-level commitment unless your order form says otherwise. The service depends on Meta, Cloudflare, Hetzner and our other providers, and we are not responsible for their outages or changes.

Term, termination and offboarding. Unless your order form says otherwise, either party may end the service at any time with written notice to the other. To disconnect, follow the steps at https://getasidekick.ai/data-deletion. If you ask before you disconnect, we export your conversation data for you. After disconnection, we delete your business access token immediately and our copies of your data within 30 days.

Disclaimers, liability and indemnity. Sections 13 to 15 apply to Autopilot Messaging. Your indemnity under section 15 includes claims that arise from your message content or from your breach of Meta's or WhatsApp's policies. Section 18 (governing law: Delaware) also applies.

Notices. We send notices about Autopilot Messaging to the contact email you gave us. Send notices to us at saurabh@getasidekick.ai or by post to Autopilot Ventures, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

We may update these Terms from time to time. The updated version will be effective when posted unless a later effective date is stated or applicable law requires additional notice. Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree to updated Terms, you must stop using the Services and cancel any subscription before the next renewal.

We may make changes to reflect new features, pricing, billing, technology, third-party requirements, legal requirements, business practices, security risks, or product direction.

These Terms, together with referenced policies and written agreements, are the entire agreement between you and us regarding the Services and supersede prior or contemporaneous understandings about the Services. If any provision is found unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms, accounts, data, rights, and obligations in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, affiliate relationship, or by operation of law.

Our failure to enforce a provision is not a waiver. Headings are for convenience only. “Including” means “including without limitation.” Notices may be provided by email, account notice, website posting, product notice, billing notice, or other reasonable means.

The Services are operated by Autopilot Ventures, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA. For administrative or legal questions about these Terms, contact josh@getasidekick.ai. For Autopilot Messaging, contact saurabh@getasidekick.ai.